All About Customer Support

Aermec North America's foundation is built upon the company wide commitment to provide top quality customer support. As one of the top support teams in the industry, we are honored to receive praise from one of our customers. Our mission statement is the following, “Aermec North America is dedicated to providing superior technical help to sales representatives, technicians, and engineers on site and in the field. Further, we lead the way with our unparalleled commitment to superior customer service practices for stakeholders” (Aermec North America, Mission & Vision, 2018). We are dedicated to serving our customers and providing all of the tools necessary to help them succeed.

Review the testimonial from one of our customers below. He was frustrated with his local technician's lack of assistance and found Aermec North America online to solve his problems. He contacted Arianna, one of the Customer Care representatives at Aermec headquarters in Italy, to share his satisfaction.

"Dear Arianna, It was a pleasure talking with you today. As I tried to explain, I have your equipment in one of my buildings. One of the heating units required some service. A local technician (recommended by one of our clients) was not helpful at all. I finally went online and discovered your authorized North American representative situated a short drive from my office. Without hesitation, drove there and met Mr. Jim Chaters. Arianna, I must tell you, traditionally I do not write of give verbal recommendations or praise. But after meeting Jim and before I could finish explaining my situation he said “ No problem, we can help you.” It’s not often I hear those words. Adrianna my problem is solved, my Aermec equipment is working, and I’ve updated my contact list which now includes your and Jim Chaters information. Thank you Arianna, I needed to share this with you." - John P.

We are honoured to receive such praise. It is our absolute pleasure to assist our customers. If you need assistance contact and we'll be right on it!



Aermec North America. (2018). Mission & Vision. Retrieved from

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Contact Us

1608 Bonhill Road
Mississauga, ON L5T 1C7
Canada: 1-800-567-2221
US: 1-888-567-2227
Fax: 905-564-2205


Aermec is distributed by Master Distributor Mits Airconditioning Inc. in North America